1. What type of information security does Banamex USA offer for transactions or inquiries available on the Internet?

A: Banamex USA utilizes many lines of defense - including encryption, session time-outs and firewalls.

2. What is a fraudulent/spoof email?

A: A fraudulent (a.k.a. spoofing, imposter, or phishing) email is one that has been forged so it looks like a legitimate e-mail from a particular organization (such as Banamex USA). Its goal is to trick you into providing sensitive personal information that can be used for identity theft.

3. How do I spot a fraudulent/spoof email and how do I report it?

A: It is often difficult to detect a fraudulent email. That is because the email address of the sender may seem genuine (such as support@ccbusa.com), as do the design and graphics, but there are some telltale signs to be aware of. To bait you, emails may allude to an urgent or threatening matter concerning your account. Fraudulent emails often try to extract personal information from you such as passwords, PINs, credit card CVV codes, Social Security Numbers or bank account information. Spoof emails may:

  • Lure you into providing sensitive information on the spot (e.g., by replying to an email)
  • Include embedded links to a site that will ask you to disclose personal data
  • Convey a sense of urgency
  • Have obvious spelling errors

If you suspect that you have received a fraudulent e-mail message, please forward it to us. Do not change or retype the subject line, as this makes it more difficult to properly investigate. After forwarding the email, you should delete it from your inbox. Forward suspicious emails to: spoof@citicorp.com or Call 1-888-285-9696.

4. How can I be sure that I'm dealing with Banamex USA and not an imposter?

A: You can tell that you're dealing with Banamex USA because:

  • Banamex USA will never send you an email asking for your passwords, credit card numbers, or other sensitive information.
  • If we request information from you, Banamex USA will always direct you back to the Banamex USA site using secure links. If you are required to enter personal information to perform a transaction, such requests will be performed on a secure site. Secure sites have a padlock icon at the bottom of the screen. To confirm the security of a Banamex USA site, click on the padlock icon and read the pop-up security certificate. If the site is a secure Banamex USA site, the section stating "Issued to" will have a URL ending in "banamexusa.com."

5. What type of security measures Banamex USA may take to verify authenticity or content of my funds transfer?

A: The Bank may deny access to funds transfer services, or the ability to transact a specific funds transfer, without prior notice for any reason, including if Banamex USA believes such action is necessary for security reasons. Security reasons may include the Bank's being unable to confirm, to our satisfaction, the authority of the person initiating the funds transfer or confirming the funds transfer or if the Bank believes such action jeopardizes BUSA's Security Measures. Security Measures may include, but are not limited to, Call Back Authorization, authentication of Orders, confirmations of Orders by multiple individuals at the Bank, review of Accounts at the time an Order is requested, and authentication of oral and written communications. Banamex USA may elect to verify the authenticity or content of any funds transfer by placing a telephone call to a contact person(s) designated or to verify the request to the satisfaction of Banamex USA ("Call Back Authorization"). If Banamex USA is unable to verify a funds transfer to its satisfaction, Banamex USA may reject the funds transfer request.

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